Guarantees & Code of ethics

The NAPA AutoCare Peace of Mind Warranty

Covers Parts and Labor on Qualifying Repairs and Services for 24 Months/24,000 Miles.

There’s no greater peace of mind than knowing you have one less worry by having your vehicles serviced by the professionals at your local NAPA AutoCare Center. They stand behind their work with the NAPA AutoCare Peace of Mind Warranty.

It’s a written warranty that is honored at more than 14,000 locations nationwide – more than any other automotive repair brand.

So – no matter where your travels take you – if you ever experience a problem with a covered repair, you can count on a NAPA AutoCare Center being nearby.

NAPA warranty logo
NAPA logo

What are the Benefits to You?

  • Included FREE with your qualifying repair or service work.
  • Covers parts and labor on qualifying repairs and services for 24 months/24,000 miles.
  • Extend your coverage to 36 months/36,000 miles when you use your NAPA AutoCare EasyPay Credit Card (applications available at participating locations).
  • Honored nationwide by thousands of NAPA AutoCare Centers, so you’re protected even when you travel.

1-800-LET-NAPA (538-6272)

CODE OF ETHICS

To perform high quality repair service at a fair and just price.

To have a sense of personal obligation to each customer.

To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.

To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle’s manufacturer.

To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.

To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.

To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.

To notify the customer if appointments or completion promises cannot be kept.

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